Returns
Unfortunately, we do not accept returns on coffee purchases.
If your order is incorrect, defective or damaged upon arrival, please contact us as soon as possible using the email provided below or via the contact form on our website so we can investigate the situation and make it right.
To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The EU guarantees the right to cancel and return an online purchase for any reason within 14 days of an online purchase, but perishable goods are exempt from this rule.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your order for the same item, send us an email at kephircoffee@gmail.com and we will be happy to replace your purchase(s).
Refunds
As soon as your order is received and inspected by us, we will send you an email to notify you that we have received your package. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment. This can take some time, depending on your bank or credit card company.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kephircoffee@gmail.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns and exchanges
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You may want to consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need help?
Contact us at kephircoffee@gmail.com for any and all questions related to exchanges and refunds.